Terms of Service

1. Acceptance of Terms

By accessing or using Axis ERP (axiserp.com), operated by AERYA IT SOLUTIONS SRL, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you (the "Customer") and AERYA IT SOLUTIONS SRL (the "Provider").

2. Service Description

Axis ERP is a cloud-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platform. The service includes modules for sales, accounting, project management, inventory, human resources, and other business management functions. The service is provided as Software-as-a-Service (SaaS) and is accessible through web browsers.

3. Account Registration & Responsibilities

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach
• You must be at least 18 years old or have the legal authority to enter into this agreement on behalf of your organization

4. Subscription & Payment

• Access to Axis ERP requires an active paid subscription (Starter or Growth plan)
• Subscription fees are billed monthly or annually, as selected at the time of purchase
• Payments are processed securely through Stripe. We do not store your payment card information
• All prices are listed in EUR or USD and are exclusive of applicable taxes (VAT)
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period
• Refunds are handled on a case-by-case basis. Contact us within 14 days of purchase for refund requests
• We reserve the right to adjust pricing with at least 30 days' prior notice
• We may terminate the agreement immediately if the Customer fails to pay fees within 21 days following the due date, after a minimum of 3 reminders

5. Data Ownership

You retain full ownership of all data you enter into Axis ERP. We do not claim any intellectual property rights over your business data. Upon termination of your account, you may request an export of your data in a standard format. We will make your data available for export for 30 days after account termination.

6. Data Access by Provider

Our staff does not access your business data stored in Axis ERP unless explicitly requested by you (e.g., for technical support, troubleshooting, or data migration assistance). Any access by our team is logged, limited to the specific issue, and performed only for the purpose you have authorized. For more details, see our Privacy Policy.

7. Acceptable Use

You agree not to use Axis ERP to:

• Violate any applicable laws, regulations, or third-party rights
• Store or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or our systems
• Interfere with or disrupt the integrity or performance of the service
• Use the platform for illegal activities including money laundering, fraud, or sanctions evasion
• Resell, sublicense, or redistribute the service without written authorization

8. Intellectual Property

The Axis ERP platform, including its software, design, logos, trademarks, and documentation, is the intellectual property of AERYA IT SOLUTIONS SRL. Your subscription grants you a non-exclusive, non-transferable, revocable license to use the platform for its intended purpose during the term of your subscription. Axis ERP is built on Odoo Community Edition, which is licensed under LGPL v3.

9. Confidentiality

Each party agrees to treat as confidential all information and documents of the other party that are not publicly available, including but not limited to business strategies, technical information, customer data, and financial information. This obligation shall remain in effect for the duration of the agreement and for 3 years after its termination. Each party may disclose confidential information to its employees, contractors, or advisors on a need-to-know basis, provided they are bound by equivalent confidentiality obligations.

10. No Soliciting or Hiring

During the term of this agreement and for a period of 12 months after its termination, each party agrees not to solicit or hire any employee of the other party who is involved in performing or using the services under this agreement, without the prior written consent of the other party. In the event of a breach of this clause, the breaching party agrees to pay the other party a lump sum equal to 30,000 EUR (thirty thousand euros) as compensation.

11. Publicity

Unless notified otherwise in writing, each party grants the other a non-transferable, non-exclusive, royalty-free license to use the other party's name, trademarks, and logo in promotional materials, websites, and press releases, solely for the purpose of referring to the other party as a customer or provider of the service. Either party may revoke this authorization at any time by providing written notice.

12. Service Availability

We strive to maintain high availability of the Axis ERP platform. However, we do not guarantee uninterrupted access. The service may be temporarily unavailable due to scheduled maintenance (with prior notice), urgent security patches, or circumstances beyond our control (force majeure). We are not liable for any damages resulting from service interruptions.

13. Bug Fixing & Security Updates

For the duration of the Customer's subscription, the Provider commits to making reasonable efforts to remedy any bugs in the software that are reported by the Customer through the appropriate channels. The Provider's obligations regarding bug fixing and security updates are as follows:

• Bug fixes are provided as part of the subscription and do not require additional fees
• Security updates are deployed as soon as reasonably possible after a vulnerability is identified
• For critical security vulnerabilities, the Provider will notify affected customers at least 2 weeks before any public disclosure, unless the vulnerability has already been disclosed by a third party
• The Provider cannot be held liable for bugs in the software, provided it has made reasonable efforts to address reported issues in a timely manner
• The Customer acknowledges that certain complex bugs may require longer resolution times

14. Warranties & Disclaimers

The Provider warrants that it will use commercially reasonable efforts to provide the service in a professional and workmanlike manner. Except as expressly provided herein, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Provider does not warrant that the service will be uninterrupted, error-free, or that all bugs will be resolved.

15. Limitation of Liability

To the maximum extent permitted by applicable law, AERYA IT SOLUTIONS SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill. The aggregate liability of each party together with its affiliates arising out of or related to this agreement shall not exceed 50% of the total amount paid by the Customer for the service in the 12 months immediately preceding the date of the event giving rise to such claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable EU or Romanian law.

16. Termination

• You may terminate your account at any time by canceling your subscription and contacting us
• We may suspend or terminate your account if you violate these Terms of Service
• We may suspend or terminate accounts that remain unpaid for more than 21 days following the due date, after a minimum of 3 reminders
• Upon termination, your access to the platform will cease and your data will be retained for 30 days before permanent deletion
• Provisions that by their nature should survive termination will remain in effect (including data ownership, confidentiality, limitation of liability, and governing law)

17. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Romania and the European Union. Any disputes arising from these terms shall be resolved by the competent courts in Cluj-Napoca, Romania, without prejudice to any mandatory consumer protection provisions of your country of residence within the EU.

18. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes at least 30 days before they take effect, via email or an in-app notification. Your continued use of the service after the effective date constitutes acceptance of the updated terms.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: